Last Updated: 18 July 2025
1. Welcome to Navigate Forward (“we,” “us,” or “our”). These Terms and Conditions (“Terms”) govern your use of our website (https://navigateforward.co.uk/) and the services we provide, including but not limited to career coaching, therapy, and leadership development (“Services”). By accessing our website or engaging our Services, you agree to be bound by these Terms. If you do not agree with these Terms, please do not use our website or Services
2.2. Service Delivery: Services may be delivered in person, via telephone, video conferencing, or other agreed-upon methods. The format and schedule will be agreed upon at the time of booking.
2.3. Customisation: Services are tailored to your needs based on the information you provide. You agree to provide accurate and complete information to enable us to deliver effective Services.
2.4. No Guarantee of Outcomes: While we strive to provide high-quality support, we do not guarantee specific outcomes, such as securing employment, promotions, or other career-related results, as these depend on various factors beyond our control.
3. Booking and Payment
3.1. Booking: Services must be booked in advance through our website, email, or other agreed-upon methods. Availability is subject to confirmation.
3.2. Payment: Fees for Services are as quoted at the time of booking. Payment must be made in full prior to the commencement of Services unless otherwise agreed in writing.
3.3. Payment Methods: We accept payment via [insert accepted payment methods, e.g., bank transfer, credit/debit card, etc.]. All payments are processed in GBP (£).
3.4. Late Payments: If payment is not received by the due date, we reserve the right to suspend or cancel the Services and charge interest on overdue amounts at a rate of [insert rate, e.g., 4% above the Bank of England base rate] per annum.
4. Cancellations and Refunds
4.1. Cancellation by You: If you cancel a session with at least 48 hours’ notice, we will endeavour to reschedule or provide a refund at our discretion.
Cancellations with less than 48 hours’ notice may incur a cancellation fee of 50% of the session fee.
4.2. Cancellation by Us: We reserve the right to cancel or reschedule Services due to unforeseen circumstances (e.g., illness, technical issues). In such cases, we will offer a rescheduled session or a full refund.
4.3. Refunds: Refunds are at our discretion and will be processed within [insert period, e.g., 14 days] of approval. No refunds will be provided for Services already delivered or for failure to attend scheduled sessions without notice.
5. Client Responsibilities
5.1 You agree to: Provide accurate and complete information necessary for the delivery of Services.
Attend scheduled sessions on time and prepared.
Please notify us promptly of any changes to your contact details or circumstances that may impact the Services.
5.2. You acknowledge that the effectiveness of our Services depends on your active participation and honesty.
6. Confidentiality
6.1. We will treat all personal and professional information you provide as confidential, in accordance with our Privacy Policy and the UK General Data Protection Regulation (UK GDPR).
6.2. You agree not to disclose any proprietary materials or methodologies provided by Navigate Forward to third parties without our prior written consent.
7. Intellectual Property
7.1. All materials provided as part of our Services, including but not limited to worksheets, templates, and coaching resources, are the intellectual property of Navigate Forward Limited or our licensors.
7.2. You may use these materials solely for your personal use in connection with the Services. You may not reproduce, distribute, or modify these materials without our written permission
8. Liability
8.1. Limitation of Liability: Our liability for any loss or damage arising from the use of our Services or website is limited to the amount paid for the Services. We are not liable for any indirect, consequential, or incidental losses, including loss of income, opportunities, or data.
8.2. Accuracy of Information: While we strive to provide accurate and up-to-date information, we do not warrant that all content on our website or provided during Services is error-free or complete.
8.3. Force Majeure: We are not liable for failure to perform our obligations due to events beyond our reasonable control, such as natural disasters, technical failures, or government restrictions
9. Termination
9.1. We may terminate or suspend Services immediately if you breach these Terms, fail to make payment, or engage in behaviour that we deem inappropriate or disruptive.
9.2. Upon termination, you remain liable for any outstanding fees for Services already provided.
10. Website Use
10.1. Access: You may access our website for lawful purposes only. You must not use our website in a way that causes damage, impairs its availability, or violates applicable laws.
10.2. Content: All content on our website is provided for informational purposes and may be updated or removed without notice.
10.3. Links to Third-Party Sites: Our website may contain links to third-party websites. We are not responsible for the content or practices of these sites.
11. Complaints and Dispute Resolution
11.1. If you have a complaint, please contact us at info@navigateforward.co.uk. We will aim to resolve your complaint within 14 days.
11.2. Disputes will be handled in accordance with UK law, and you agree to the exclusive jurisdiction of the courts of England and Wales.
12. Privacy and Data Protection
12.1. We process your personal data in accordance with our Privacy Policy, available on our website, and the UK GDPR.
12.2. By using our Services, you consent to the collection, storage, and use of your personal data as outlined in our Privacy Policy.
13. Changes to These Terms
13.1. We may update these Terms from time to time. The revised Terms will be posted on our website with the “Last Updated” date. Continued use of our Services or website after changes constitutes acceptance of the new Terms.
14. Governing Law
14.1. These Terms are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from these Terms or our Services will be subject to the exclusive jurisdiction of the courts of England and Wales.
15. Contact Us
If you have any questions about these Terms or our Services, please contact us at:
Email: info@navigateforward.co.uk
Phone: 07368808487